Sports 5 Privacy Policy — Your Data Stays Protected

1Introduction

Sports 5 (sports5.biz) is an online Sports Betting and gaming platform operated for users in Bangladesh. This Privacy Policy serves as the data protection agreement between Sports 5 and all its members.

By registering on or using sports 5, you agree to this Privacy Policy. We believe protecting your personal data is not just a legal obligation — it's a commitment we stand by ethically.

Sports 5's Privacy Policy is governed by applicable data protection laws in Bangladesh and aligned with international standards. We will notify you in advance of any changes.

2What Information We Collect

Under Sports 5's Privacy Policy, we only collect data that is necessary to provide our services. A detailed breakdown is provided below:

2.1 Information You Provide Voluntarily

Any information you provide through the registration form, KYC verification, support chat, or other contact channels is considered voluntarily submitted.

2.2 Automatically Collected Information

When you use the Sports 5 platform, certain information is collected automatically — such as your device's IP address, browser type, and page visit timestamps. This data is used to improve service security and quality.

3How We Collect Information

In accordance with Sports 5's Privacy Policy, we collect information through the following methods:

• Registration Process: From the form you fill out during account creation
• KYC documents: From documents submitted for identity verification
• Payment Transactions: Automatically processed during deposits and withdrawals
• Cookies & Tracking: Via cookies while browsing the site
• Support Contact: During live chat or email support sessions
• Promotional Activities: When participating in bonuses or competitions

4How Your Information Is Used

Sports 5 uses your information for the following purposes — and only these purposes:

4.1 Service Operations

Your information is used to create and manage your account, deliver betting and gaming services, process payments, and keep promotional offers active.

4.2 Security & Fraud Prevention

Data is analysed in line with Sports 5's Privacy Policy to detect multiple accounts, flag suspicious transactions, and prevent money laundering.

4.3 Service Improvement

Your usage patterns are analyzed to improve your experience on the Sports 5 platform — helping us add new features and resolve existing issues.

4.4 Legal Obligations

Information is retained and used as necessary to comply with applicable laws, regulatory requirements, and court orders.

4.5 Communication & Notifications

Your email or mobile number is used to send important account updates, transaction confirmations, and promotional messages (where you have given consent).

5Data Sharing Policy

One of the most important aspects of the Sports 5 Privacy Policy is how we control data sharing. We do not share your personal information with any third party except in the specific circumstances below:

• Payment Processors: Limited data is shared with Mobile Pay, Nagad, or Rocket solely to process transactions
• Legal obligations: We are required to share information when lawfully directed by a court or regulatory authority
• Fraud Prevention: To assist in investigations into money laundering or other criminal activity
• Business succession: In the event of a merger or acquisition, your data may transfer to the new management, though the same Privacy Policy will continue to apply

6Security Measures

Sports 5 uses industry-standard technology to protect your data. This section of our Privacy Policy outlines our security measures in detail.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption — active on all data transfers
• Data stored in databases with AES-256 encryption
• Two-factor authentication (2FA) — optional but strongly recommended
• Regular security audits and penetration testing
• Automated system for detecting suspicious activity

6.2 Operational Security

• Access to data is restricted to authorised personnel only
• All staff are bound by confidentiality agreements
• Regular security training and awareness programmes
• In the event of a data breach, members will be notified within 72 hours

7Cookie Policy

Sports 5 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience on the site.

7.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: Remembers your language preference and settings
• Analytics Cookies: Collects site usage statistics — subject to your consent

7.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Sports 5 features to stop working properly.

8Data Retention Period

Under the Sports 5 Privacy Policy, your data is not retained beyond what is necessary.

• Active account data: For the duration of active account
• Transaction records: Up to 5 years where legally required
• KYC documents: Up to 3 years after account closure
• Support Contact: Up to 1 year after resolution
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year

If you request account deletion, all data except that required for legal obligations will be erased within 30 days.

9Your Rights

Every Sports 5 member holds the following rights, which are guaranteed under our Privacy Policy:

• Right to Access: You can request to see what information we hold about you
• Right to Correction: You may request corrections to any inaccurate or outdated information
• Right to Erasure: You can request deletion of your data under certain conditions
• Right to object to processing: You can object to your data being used for specific purposes
• Right to Data Portability: You can request your data in a standard portable format
• Right to Withdraw Marketing Consent: You can opt out of promotional messages at any time

To exercise these rights support@sports5.biz. We will respond within 30 business days.

10Minor Protection

Sports 5 strictly does not serve anyone under the age of 18. In line with our Privacy Policy, collecting or storing data from minors is strictly prohibited.

If a minor has registered by mistake, their account will be closed and all collected data deleted as soon as this is identified. Parents or guardians who suspect any such activity are welcome to contact us.

11Privacy Policy Updates

Sports 5 may update this Privacy Policy from time to time. For significant changes, we will:

• We will send a notification to your registered email or mobile number
• We will display a notice on the site's homepage
• We will update the "Last Updated" date at the top of the policy

Continued use of Sports 5 after any changes takes effect will be considered acceptance of the updated Privacy Policy.

12Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: support@sports5.biz
• Live Chat: 24/7 support available in Bangla
• FAQ: FAQ Page View